Healthcare Clerk
DescriptionThe Clerical staff coordinates duties and functions to ensure that the office runs as smoothly as possible.
Organizational and multi-tasking skills are a must.
Duties and Responsibilities include assisting the Managers and Patient Advocates and others to complete functions, tasks, and special projects as assigned.
Answer and direct all phone calls to the appropriate staff.
Prepare documents and reports as needed for Managers and staff.
Maintain and/or create files or record keeping systems.
Sort, label file and retrieve documents or other materials.
Ensure adequate documentation is maintained.
Retrieve, sustain and communicate all designated reports.
Maintain scanner database.
Maintain professional relationship on the phone with clients and patients.
Maintain and respect confidentiality and HIPAA guidelines.
Work effectively with diverse groups of people and must demonstrate effective communication, organization, administrative, and time management skills.
Other duties may be assigned.
Skills Administrative Skills Oral Communication Skills Written Communication Skills Self-guided Worker Customer Service Leadership Diplomacy Professionalism Organization Detail Oriented Time Management Advanced aptitude in:
Microsoft Office Tools (Word, Excel Pivot Tables, Project, and PowerPoint) Telephone Etiquette Team Oriented Change Management Math aptitude Job Requirements Analytical - Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures.
Continuous Learning - Assess own strengths and weaknesses; seek feedback to improve performance; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
Job Knowledge - Competent in required job skills and knowledge; uses resources effectively.
Use of Technology - Demonstrate required skills; adapt to new technologies; troubleshoot technological problems; use technology to increase productivity; keep technical skills up to date.
Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
Communications - Express ideas and thoughts verbally; express ideas and thoughts in written form; exhibit good listening and comprehension; keep others adequately informed; select and use appropriate communication methods.
Cooperation - Establish and maintain effective relations; exhibit tact and consideration; offer assistance and support to co-workers; work cooperatively in group situations; work actively to resolve conflicts.
Managing Customer Focus - Promote customer focus; establish customer service standards; provide training in customer service delivery; monitor customer satisfaction; develop new approaches to meeting customer needs.
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Teamwork - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; able to read and interpret written information.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
What is in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available day 1 of employment), great work life balance, 401k with matching component, and many other benefits.
An inclusive environment embracing diversity:
for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees! Recommended Skills Active Listening Administration Analytical Attention To Detail Business Correspondence Change Management Estimated Salary: $20 to $28 per hour based on qualifications.
Organizational and multi-tasking skills are a must.
Duties and Responsibilities include assisting the Managers and Patient Advocates and others to complete functions, tasks, and special projects as assigned.
Answer and direct all phone calls to the appropriate staff.
Prepare documents and reports as needed for Managers and staff.
Maintain and/or create files or record keeping systems.
Sort, label file and retrieve documents or other materials.
Ensure adequate documentation is maintained.
Retrieve, sustain and communicate all designated reports.
Maintain scanner database.
Maintain professional relationship on the phone with clients and patients.
Maintain and respect confidentiality and HIPAA guidelines.
Work effectively with diverse groups of people and must demonstrate effective communication, organization, administrative, and time management skills.
Other duties may be assigned.
Skills Administrative Skills Oral Communication Skills Written Communication Skills Self-guided Worker Customer Service Leadership Diplomacy Professionalism Organization Detail Oriented Time Management Advanced aptitude in:
Microsoft Office Tools (Word, Excel Pivot Tables, Project, and PowerPoint) Telephone Etiquette Team Oriented Change Management Math aptitude Job Requirements Analytical - Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures.
Continuous Learning - Assess own strengths and weaknesses; seek feedback to improve performance; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
Job Knowledge - Competent in required job skills and knowledge; uses resources effectively.
Use of Technology - Demonstrate required skills; adapt to new technologies; troubleshoot technological problems; use technology to increase productivity; keep technical skills up to date.
Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
Communications - Express ideas and thoughts verbally; express ideas and thoughts in written form; exhibit good listening and comprehension; keep others adequately informed; select and use appropriate communication methods.
Cooperation - Establish and maintain effective relations; exhibit tact and consideration; offer assistance and support to co-workers; work cooperatively in group situations; work actively to resolve conflicts.
Managing Customer Focus - Promote customer focus; establish customer service standards; provide training in customer service delivery; monitor customer satisfaction; develop new approaches to meeting customer needs.
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Teamwork - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; able to read and interpret written information.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
What is in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available day 1 of employment), great work life balance, 401k with matching component, and many other benefits.
An inclusive environment embracing diversity:
for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees! Recommended Skills Active Listening Administration Analytical Attention To Detail Business Correspondence Change Management Estimated Salary: $20 to $28 per hour based on qualifications.
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