Product Support Representative
4.
3 Earth City, MO Earth City, MO Full-time Full-time $19 - $21 an hour $19 - $21 an hour 1 day ago 1 day ago 1 day ago Product Support Representative Super Bright LEDs is seeking a Product Support Representative to add to our contact center.
This position is the first line of contact for customers with LED electronic issues and will provide website navigational support to valued customers.
The successful candidate will be experienced in the application, installation, maintenance, troubleshooting, and repair of electrical / lighting systems.
This is a full-time position located in Earth City, MO.
Normal business hours are Monday-Friday working 8:
00 AM to 4:
30 PM.
Responsibilities:
Receive and process inbound customer calls, chats, and email inquiries Diagnose customer issues through process of elimination by asking probing questions Provide technical support for a wide range of LED products Provide easily understood solutions adapted to the customers' situation Suggest new content for knowledge base to increase customer self service Document issues appropriately based on existing guidelines Make product recommendations to provide a solution for customer needs
Qualifications:
Strong customer service background Understanding of electronics and lighting concepts Experience helping customers troubleshoot by phone Experience communicating with customers both verbally and in written form Attention to detail, dependability, concern for others, and customer focus Basic computer knowledge Familiarity with eCommerce sites and ability to navigate them
Benefits:
Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D Paid Time Off, Holidays, Jury Duty, and Bereavement Annual pay raise and annual bonus based on performance 401(k) retirement plan with 6% company match Casual work environment Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Application Question(s):
Do you have any experience with LED lighting and/or low voltage? If so, where did you gain this experience? What is your desired pay rate or range?
Experience:
on call troubleshooting:
3 years (Required) Customer support:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Earth City, MO Earth City, MO Full-time Full-time $19 - $21 an hour $19 - $21 an hour 1 day ago 1 day ago 1 day ago Product Support Representative Super Bright LEDs is seeking a Product Support Representative to add to our contact center.
This position is the first line of contact for customers with LED electronic issues and will provide website navigational support to valued customers.
The successful candidate will be experienced in the application, installation, maintenance, troubleshooting, and repair of electrical / lighting systems.
This is a full-time position located in Earth City, MO.
Normal business hours are Monday-Friday working 8:
00 AM to 4:
30 PM.
Responsibilities:
Receive and process inbound customer calls, chats, and email inquiries Diagnose customer issues through process of elimination by asking probing questions Provide technical support for a wide range of LED products Provide easily understood solutions adapted to the customers' situation Suggest new content for knowledge base to increase customer self service Document issues appropriately based on existing guidelines Make product recommendations to provide a solution for customer needs
Qualifications:
Strong customer service background Understanding of electronics and lighting concepts Experience helping customers troubleshoot by phone Experience communicating with customers both verbally and in written form Attention to detail, dependability, concern for others, and customer focus Basic computer knowledge Familiarity with eCommerce sites and ability to navigate them
Benefits:
Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D Paid Time Off, Holidays, Jury Duty, and Bereavement Annual pay raise and annual bonus based on performance 401(k) retirement plan with 6% company match Casual work environment Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Application Question(s):
Do you have any experience with LED lighting and/or low voltage? If so, where did you gain this experience? What is your desired pay rate or range?
Experience:
on call troubleshooting:
3 years (Required) Customer support:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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